Linda, Listen to Me...Understanding Conflict

  • On-Demand Webinar
  • Recorded on Wednesday, July 27, 2022
  • 1.5 hour training
  • FREE for YIPA members
  • 96% approval rating
  • Become A Member

Learners' Own Words

"A perfect blend of info reinforced by good videos!"

"Wonderful presentation, very engaging and the way she presented really resonated for me. Awesome video clips and pictures!!"

"SO many things to remember and work on!"

Your Training Description

How you understand, respond to, and de-escalate conflict matters in achieving the best outcomes for youth. There are skills and strategies for managing conflict effectively. In conflict situations, these are healthy protective factors that could even be a life-saving skill set. Develop a broader understanding of the causes of conflict. Learn about the conflict cycle, the psychological elements that connect stressful events to thoughts, feelings, and behaviors. You’ll gain tools and strategies to respond to challenging behavior and difficult situations, and be better equipped to de-escalate potential crisis situations.

Your Learning Objectives

  • Learn about precipitating factors and how they impact behaviors
  • Recognize the importance of understanding and knowing your own triggers
  • Learn the importance of understanding perception vs reality
  • Be able to describe the dynamics of the Conflict Cycle
  • Know how to leverage the importance of responding vs reacting

Your Trainer

Michelle Nelson has over 25 years of experience leading, managing, and training professionals in the human service industry. In addition to her leadership skills, she is well-versed in team, program, and organizational development to include strategic planning. She is a certified trainer for the Crisis Prevention Institute, The National Council for Behavioral Health, Thera International Rising, and ACES interface. She has delivered numerous trainings at local, state, and national conferences. Michelle also provides consultation services for several private and public businesses. Michelle’s education includes a Masters in Management, Bachelors in Criminology/Sociology and a certificate in Leadership and Change.

Your Competency Focus Area


Each of YIPA’s trainings are designed around a broad framework of eight youth work competencies. The competency focus of this training is: BEHAVIORAL INTERVENTION.

You'll adopt a mindset and perspective to understand the connection between emotions and behaviors, effectively model managing your own emotions as you teach youth to manage theirs, and diffuse dysregulated behavior and help youth re-regulate.

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This training will count as 1.5 CE hours for most boards. Please contact your board directly with questions on submitting. You are encouraged to print or save this training information as a PDF for your records.