De-escalation and Incident Management

Your Course Description

Your Competency Focus Area

Behavioral Intervention

De-escalation is an important skill for youth workers to develop. But these incidents are often stressful and can be perceived or experienced as conflict.
Stress and conflict are difficult for everyone. While we can’t always avoid stress or conflict, we can learn more effective ways of responding.
That begins with understanding the biological, psychological, and emotional components of stress, conflict, and incident management. This training will give you strategies, techniques, and psycho-education that can empower and support you in cultivating healthy relationships and managing conflict in healthy ways.

Your Learning Objectives

Better understand the internal experiences and nervous system activity related to stress and conflict
Gain techniques to identify and regulate stress within your mind and body
Explore how internal experience, external circumstances, and interactions all coalesce to form your perceptions
Consider how being aware of your sequence of action/reaction can support self-reflection, awareness, and personal growth
Learn how to integrate new actions and responses to stress, regulation, and calmness in your life

Your Course Details

Completion Certificate
Youth Worker Track
This training will count as 1.5 CE hours for most boards. Please contact your board directly with questions on submitting. Course details for CE submissions provided.

Your Trainer

Alex Maas, MA, LPCC grew up in New York City. He moved to Minnesota in 2009 to finish his BA in psychology at the University of Minnesota. Alex then pursued his law enforcement degree and spent about 5 years as a Saint Paul Police Reserve Officer. He is passionate about public safety, criminal justice reform, and the potent intersection between community well-being, and community safety. Alex also worked in juvenile diversion and pursued his master’s degree and professional licensure.

In his personal life, Alex enjoys spending time with his dogs Rorschach and Hudson, wheel-thrown pottery, gardening, working out, learning, and spending time with his wonderful friends and family. He brings all pieces of his mosaic to everything he does, with passion and curiosity for healing. Alex delivers presentations and trainings to groups and agencies, and loves to plant seeds, empowering people to know that healing is accessible and possible.